Most Popular Questions

We’d like you to know more about the milk that we produce, and how it is the best quality

What packaging do you use?

We deliver milk in high quality LDPE plastic pouches to retain freshness and tamper resistant - printed with farm name and type of Milk

Where does the milk come from?

The milk comes from our own farm chilled and packed following the industry standards

What makes this milk so good?

Our milk is pure, natural, raw milk obtained from livestock raised according to best dairy methods. That is, they are fed on a very high-quality diet, their milk is obtained without contamination and the cattle is not treated with any hormones. At our farm, we ensure the milk produced retains every aspect of this definition: No artificial growth hormones: The cattle are not given any hormonal injections to boost the milk yield.

No antibiotics or steroids: The Cattle are not given any steroids and antibiotics (exceptional cases can be where the ailment is serious, but those animals are not milked).

No stress on the lactating cows or buffaloes: We employ a two-day program in a week for a free roam of cattle, stay in clean and well-maintained surroundings, and live healthily.

No preservatives and adulterants: The milk obtained from the cattle is unadulterated and does not have any preservatives (such as formalin or Hydrogen peroxide), which is widely used by local dairy vendors as well as branded milk.

Chemical-free fodder: Fodder for the cattle (green and dry) are home grown in an organic way obtained where-as grains fed are procured from the best local resources.

Full control over quality: From fodder to milk to packaging, the entire process is controlled and monitored at the farm.

Our milk is Pure, Natural, chemical-free, hormone-free, and preservative-free.

How is our process different?

Most dairies source the milk which they sell. Poorly fed animals are milked, then the milk often lies for hours in the open and is finally transferred to cans that reach the collection Centre. Here, milk is transferred to a chilling Centre, often subject to power shortages. The milk will then make a long journey, braving the Indian climate, to the processing tank at the dairy where it is then packaged and placed in distributor cases, waiting for agents to pick them up. Not only is the milk reaching you days later, you don't even know what you are drinking is milk or not.

What do you feed for the cattle?

We use the best quality fodder and ensure only the milk from our healthy animals is packed and delivered to your home. Fodder for the cattle (green and dry) are home grown in an organic way obtained where-as grains fed are procured from the best local sources.

Why don’t you pasteurize the milk?

We don’t need to pasteurize our raw, farm-fresh milk. Here’s Why.

Pasteurization is a way to improve the shelf life of the product, it has nothing to do with the nutritional quality of the milk. It is a process of killing bacteria in the milk with the help of high temperatures and shock heating. This leads to some loss of good enzymes and the nutritional content of the milk and it also changes the protein (amino cells) structure of the milk. This can be achieved by gradual boiling at home which is a much better process to retain the goodness. Once the milk has been pasteurized, it loses valuable enzymes, vitamins (such as A, C, B6, and B12). Fragile milk proteins are radically transformed from health nurturing to unnatural amino acid configurations.

We don’t process the milk – Thus providing purest and freshest form of milk to our subscriber. We have solid reasons not to pasteurize, and deliver clean, nutritious, wholesome milk to you every morning. We paid detailed attention to why pasteurization was necessary in the first place. There were two major reasons.

Cleanliness of farm and cattle: Clean surroundings and cattle are always in question if no proper maintenance or care was taken which is a remark in many farms

Supply chain: Time milk comes out of udder till the produce reaches consumer This is where we excelled over the years adapting the most effective and robust utilization of resources and time.

Why is the milk thickness inconsistent unlike the branded packaged milk?

Ksheera Farm milk is Farm fresh raw milk. We do not do any sort of processing on the milk. Branded packaged milk is standardized and homogenized to ensure consistency in the milk but these processes alter the natural state of the milk. Our milk thickness and taste would be impacted by weather, seasonal fodder fed to the cattle and lactation cycle of our cattle.

Are the cattle happy? How do you maintain the physical and emotional wellbeing of the livestock at the farm?

At our Farm, we use the best methods of maintaining milk which has helped us to understand the key inputs for cattle wellbeing:

Cattle are free to roam at the farm.

There are no flies and mosquitoes in the cow shelters - natural methods such as smoke from grass and anti-mosquito repellants are put into practice for this.

Utmost care is taken to maintain good diet and health of the animals.

So, how does the milk reach me every day?

Milk produced is collected → Chilled to reach until 2-4°C to retain the freshness and shelve life of milk → Packed in High quality LDPE pouches → 3:30 AM milk vehicle leaves from the farm with milk in Insulated boxes → 4:00 AM Milk reaches Delivery Hub → Delivery team takes over from here to their respective designated route → Milk reaches your doorstep

How is the milking and packaging happen?

Milking is done by hand by our expert milk men with utmost respect to cleanliness. Post-milking, the milk is packed in pouches and transported to delivery hub – from there it is delivered to each subscriber by our own delivery team. The temperature is maintained as low as possible so that the milk doesn’t gets curdled – for this we use insulated boxes to maintain the lowest temperature till it reaches the subscribers’ doorstep.

What is the shelf life of the milk? Do I need to boil the milk?

Since this is raw milk, we recommend boiling it within 60 minutes of receiving it, especially during the summers. We recommend that the customers boil the milk before the consumption as raw milk is difficult to digest unless your system is used to it. After boiling, the milk can be refrigerated up to 2-3 days, as in the case of conventional milk.

Do you sell toned milk too?

We don't do multiple variants of milk. We sell whole milk, the fat content of which is between 3 to 5 percent for Desi-Cow milk and 7 to 8.5 percent for Buffalo milk. Almost 40% of the fat in the milk can be extracted in the form of cream-layer/malai when you boil the milk.

I can't set good curd with the milk. It's quite runny. Why is that so?

Firstly, the milk available in the market has certain percentage of Skimmed Milk Powder (SMP) mixed, hence you get curd very thick and creamy (chakka kind of), because of the powder content in the milk

Ksheera Farm milk is 100% farm fresh, direct from the udder, so there is natural Solids Not Fat (SNF) which is relatively low in comparison to conventional milk brands

Setting curd with Ksheera Farm milk is altogether different thing vis-à-vis conventional brands. When you put milk for boiling/heating (while setting curd) make sure that you put/mix culture when the milk is about 5 minutes away from boiling and then maintain the temperature of the utensil

Don’t use readymade curd (pouch/cup etc.) as culture, either use the curd (Butter Milk) made from Ksheera Farm milk

I've had cow's milk when I was a child, and it was always yellow in colour. But the milk you supply is white. Is it really cow's milk?

Yellow color in milk is mainly due to presence of carotenoid. Some breeds have high amounts of it while others have low amount of carotenoid generation hence the yellow tinge in the milk can vary by breed, the food, and other factors.

Presence of less yellow tinge is nothing to worry about. It is due to the fresh seasonal diet fed to the cows.

After boiling and refrigerating the milk, you can witness that the malai/cream layer on the top is slightly yellow (you can say tinge of yellow),

Can I add/change my milk requirement if I’m travelling or have guests over?

Yes, you can do it latest within a cut-off time a night before the delivery. Best method is to make your changes from the application for which you will be given access upon registering.

How do I know when my order has been dispatched?

You will be notified within the app once the produce is delivered.

When is payment processed for my order?

We process monthly bill towards the order placed from 1st day till last day of a month

Do i need to pay any security deposit?

Yes, we do keep a refundable security deposit for some amount depending on the subscibed quantity/product. As we incur significant daily expenses to run our production and distribution operations. Hence, we are requesting all of our customers to pay a refundable security deposit. This amount will be paid back when the subscription ends.

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